terms & conditions




Payment is in full at time of order. Your order will be confirmed once payment has been received and cleared, when you will receive a receipt by email. We reserve the right to cancel an order and refund the full cost at any time.

Lead Times

All products shown in our ecommerce store is in stock at the time of order.  We have various choices regarding delivery where prices are calculated by the item weight, Royal Mail 2nd or 1st class (not tracked), Royal Mail 2nd or 1st Class Signed For (proof of delivery) and Royal Mail 2nd or 1st Class Tracked (tracking reference will be provided in your shipping email). Please be aware that if you amend your order, it may result in a delay.  Last orders of the week up until 12pm Saturday will not be posted until the following Tuesday as our shop is closed on a Sunday and Monday.

Where we can, we reuse and recycle packaging including protective packing and boxes, if you are happy for us to use recycled boxes, please tick the checkbox on the Cart page, otherwise leave blank.


TabeScent Loyalty Card (in store only)

 The loyalty card is non-transferable and must be presented at the till (at 28 Main Street, Kinglassie, KY5 0XA) at the time of purchase.  The points gained will then be assigned to your account.  Purchases prior to card holder status will not accrue points.

TabeScent cannot be held responsible for unauthorised use of the loyalty card, or for lost or stolen vouchers.

For administrative reasons, purchases in Chandlers Attic of any product other than that sold by TabeScent is excluded from the loyalty scheme.

Our responsibilities in respect of the loyalty scheme are as set out in these terms & conditions and are subject to the laws of Scotland.

Collecting Points:

  • To collect points for a purchase you must present your loyalty card at the main till before you pay.  If you do not have your loyalty card with you, you will not be able to claim your points.

  • You will receive one stamp for every £10 spent on TabeScent products.  Stamps are awarded after any discounts have been deducted from your shopping, and are awarded only on the final amount you actually pay.

  • If you have collected stamps on a product that you return, you will need to present your loyalty card at the same time so that your tally can be adjusted accordingly.  If you receive a credit note for returned goods, this will not affect your points.

  • A TabeScent gift voucher worth £5 will be given once you have completed all ten stamps on your loyalty card, i.e. spend £100 in order to get a £5 voucher.  This can then be redeemed against future purchases on TabeScent products sold in Chandlers Attic within six months of issue.

  • Only one gift voucher can be used per future purchase and some products may be excluded from the loyalty scheme at our discretion.  Where we exclude other products from the scheme, we will display notices in store and on our website www.chandlersattic.co.uk

  • The loyalty card remains the property of TabeScent at all times, and we reserve the right to change or alter the terms & conditions of the operation of the scheme.  If we decide to do so, we will seek to let you know in reasonable time by displaying notices in store and on our website.

  • A participant may not redeem stamps for cash.


Site Information

We try to ensure that the information on our site is accurate, but errors can occur. If an error is discovered in the price or description of an item you have ordered, we will contact you immediately. You will be able to cancel the order, as per the above cancellation policy, or amend as necessary.


At Chandlers Attic we are committed to safeguarding and preserving the privacy of our visitors.  This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

We do update this Policy from time to time so please do review this Policy regularly.


Information We Collect

In running and maintaining our website we may collect and process the following data about you:

i. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

ii. Information that you provide when you communicate with us by any means.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer's hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

Use of Your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

i. To provide information to you that you request from us relating to our products or services.

ii. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.

iii. To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

i. In the event that we sell any or all of our business to a buyer.

ii. Where we are legally required by law to disclose your personal information.

iii. To further fraud protection and reduce the risk of fraud.

Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at hello@tabescent.com.


In Store Returns

We hope you are happy with your purchase. Unfortunately, we only offer refunds or exchanges on goods if the item is damaged or is found to be faulty.

Your UK statutory rights are not affected by our returns policy. In particular, you have rights to return goods that are faulty (meaning not of satisfactory quality, not fit for purpose, or not as described) in accordance with the Consumer Rights Act 2015, where different time periods may in some circumstances apply.

Online Returns

Unfortunately, we only offer refunds or exchanges on goods if the item is damaged or is found to be faulty.

Your UK statutory rights are not affected by our returns policy. In particular, you have rights to return goods that are faulty (meaning not of satisfactory quality, not fit for purpose, or not as described) in accordance with the Consumer Rights Act 2015, where different time periods may in some circumstances apply.

Please note that alongside your rights above, by law, customers in the European Union also have the right to withdraw from the purchase of an item within fourteen working days of the day after the date the item is delivered.
To cancel your purchase within the fourteen-working-day cooling-off period, the above procedures should be followed. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is faulty.
For more information on your right to withdraw from your purchase within the fourteen working day cooling-off period, visit the Department of Trade and Industry's website.

Follow these steps to return your online purchase to our shop:

1. Package your return. All individual items (other than those which are faulty) must be in a saleable condition and returned in their original protective packaging with the barcode(s) and/or tags intact, while the outer packaging can be of your choice (i.e. box, envelope, etc.). Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used.

2. Remember to include your order number and your details, the goods you are returning and the reason through the 'reason for return' code.

3. Send your parcel to:
Chandlers Attic, 28 Main Street, Kinglassie, Fife, KY5 0XA

4. Post it! Please make sure you return items through a traceable service for your safety. The parcel is your responsibility until it reaches our shop, so we strongly recommend you obtain a proof of postage, as without this we will be unable to assist you further. Please note that you will be responsible for the costs of returning the items to us unless faulty.

When returning your purchase please allow 28 days from the day the parcel is posted for your refund to be processed or your replacement to be despatched. We will email you to let you know when your refund or your replacement order has been processed. Refunds will be processed within 7 days of receiving your parcel. It may take up to 7 days for the refund to show in your account.

Your UK statutory rights are not affected by our returns policy.

Postage & Packaging

If we have sent a product in error or it is faulty, we will refund the postage and packaging charges you have paid to receive and return that product, unless it was sent to you with other products which you are not returning.

  • In order for us to refund the postage and packaging charges you have paid, please ensure you enclose a copy of your receipt detailing the charges. Failure to do so means we will only refund you the value of the item/s we have received.

    Undeliverable Packages

  • When a postal carrier returns an undeliverable package to us we issue a full refund (excluding delivery charges).
  • We are unable to re-send packages that are returned to us as undeliverable. If you would still like to purchase those products, you're welcome to place a new order. A package may be 'undeliverable' because the address provided was incorrect or, following a failed delivery attempt, it has not been collected from the local collection office and has subsequently been returned to sender.